The terms and conditions that govern the relationship between DiligenceVault and Customer are available at this link: https://diligencevault.com/subscription-service-agreement/.
For information related to the AI Credits purchase and use, please check the policy below.
Your use of DiligenceVault’s Services indicates your continued acceptance of our terms and conditions and policies.
AI Credit Purchase and Usage Policy
1. Credits Purchase, Allocation, and Usage Terms
Unless otherwise agreed:
- Free Trial Credits: The Company may, in its sole discretion, offer free Credits as part of a promotion or during sign-up (“Free Credit” or “Free Trial Credits”). Free Trial Credits are valid only for the applicable specific promotional term (as provided by the Company), and expire automatically at the end of that term. Unused Free Trial Credits are not eligible for rollover, refund, or compensation.
- Annual Credit Allowance: Credits are valid for the Annual Credit Allowance period, and may be extended through a Rollover Period.
- Additional Credits: Additional Credits can be purchased at any time during an active Annual Credit Allowance term and inherit the same expiry date as the currently in place Annual Credit Allowance, unless the available Credit balance is zero immediately prior to the purchase, in which case a new Annual Credit Allowance period would start.
- Rollover Credits: Credits may rollover for ninety (90) days after the end of the applicable Annual Credit Allowance (the “Rollover Period”). TO ACTIVATE THE ROLLOVER PERIOD, THE CUSTOMER SHALL CONTACT THE COMPANY’S CUSTOMER SUPPORT (“CS”) TEAM WITH AT LEAST THIRTY (30) DAYS’ PRIOR NOTICE BEFORE THE EXPIRATION OF THE APPLICABLE ANNUAL CREDIT ALLOWANCE. If no such request is made within this notice period, all unused Credits will expire at the end of the applicable Annual Credit Allowance. To contact Company’s CS team, please reach out to your direct CS manager or send an email to ask@diligencevault.com.
- Prepayment Required: Credits must be prepaid, are deducted based on actual usage, and are non-refundable.
- Account-Level Allocation: Credits are allocated at the Customer’s entity account level, and all Customers under that account share a single Credit balance.
- Non-Transferability: They may not be sold, traded, assigned, misused, bulk redistributed, or assigned by the Customer.
- No Monetary Value: Credits have no cash or monetary value.
2. Credits Expiration and Forfeiture Events
Unused Credits expire: (a) at the end of the Annual Credit Allowance or, if applicable, Rollover Period, or (b) immediately upon (i) termination of a Service agreement with Company or (ii) forfeiture events referenced below.
Credits are automatically forfeited, without refund or reinstatement, upon: (a) material non-payment that is not cured within a reasonable period after written notice or (b) material breach of the Services terms and conditions.
Expired or forfeited Credits have no residual value, are not redeemable, and the Company has no further performance obligation once they expire or are forfeited.
3. Modification of Policy
The Company may modify this Policy upon sixty (60) days’ prior written notice. Continued use of the Services following such notice constitutes acceptance of the modified terms.
4. Definitions
“Additional Credits” means extra Credits purchased during the Annual Credit Allowance period.
“AI” or “Artificial Intelligence” shall have the meaning ascribed to it in the terms and conditions that govern the relationship between the Parties.
“Annual Credit Allowance” means the 12-month period during which the Credits are valid, starting on the date the Credits were purchased.
“Company” means Diligence Vault Corp.
“Credits” are units required to access and utilize AI-powered features of the Services, as described in the applicable order form or online purchase request.
“Customer” shall have the meaning ascribed to it in the terms and conditions that govern the relationship between the Parties.
“Service(s)” shall have the meaning ascribed to it in the terms and conditions that govern the relationship between the Parties.